Returns/Refunds

OPTATIVE Company Limited Return Policy

Returns are accepted only under the conditions specified below. The company reserves the right to amend these terms without prior notice.

Conditions for Product Returns

1. Incorrect Item Delivered

  • Customers can request a return by calling 02-101-4222 or emailing sept.d9@gmail.com during business hours (9:00 AM – 6:00 PM, excluding weekends and public holidays).
  • The company will verify the order and shipping details to process the return request.
  • Once approved, the company will coordinate with a shipping service to collect the product. Customers will be notified one day in advance and again on the day of collection.
  • Customers must prepare the product for return in its original, complete, and undamaged condition as received.
  • Refunds will be processed according to the payment method used within 15-30 days.

2. Damaged or Opened Packaging Before Receipt

  • Customers can refuse to accept the product from the delivery service if the packaging is damaged, torn, or opened before receipt. Please take photos and record details as evidence.

  • Notify the company immediately on the day of delivery by calling 02-101-4222 or emailing sept.d9@gmail.com to report the refusal.

  • If payment has already been made, the company will refund the product cost, including shipping fees (if applicable), within 15-30 days.

  • Customers must submit the required documents via email (sept.d9@gmail.com) during business hours (9:00 AM – 6:00 PM, excluding weekends and public holidays), including:

    • The original receipt
    • A copy of the front page of the bank account (book bank) with a certified true copy signature (for cash payments)
    • A copy of the ID card with a certified true copy signature

  • The return address is:
    OPTATIVE Company Limited
    4/1328 Co-Operative Village, Soi Serithai 57, Intersection 36, Serithai Road, Khlong Kum Subdistrict, Bueng Kum District, Bangkok 10240.

To ensure customer satisfaction when shopping on sept-d.com, the official online store of OPTATIVE Company Limited, we provide the following return policy.

Non-Returnable Products

  • Products that are incomplete, unsealed, torn, or altered from their original condition and are no longer in a sellable state will not be eligible for exchange or return.
  • Clearance items, promotional giveaway products, or free gifts included as part of a promotion are also non-returnable.

Required Documents for Product Returns

  • Original Receipt: The original receipt for the purchased product.
  • Bank Account Copy: A copy of the front page of your bank account (book bank) with a certified true copy signature, for refunding the product and shipping costs (for cash payments).
  • ID Card Copy: A copy of your ID card with a certified true copy signature.

For further inquiries, please contact us at 02-101-4222 or sept.d9@gmail.com during business hours (9:00 AM – 6:00 PM, excluding weekends and public holidays).